Let’s understand the problem before we solve it.

This intake prepares our interview and keeps the review focused on one high-impact operational or growth problem. Website clients also receive the Small Business Command Centre Excel workbook with their completed review.

1. Business information

Full nameBusiness nameEmail addressPhone numberIndustryWebsite OptionalApproximate team sizeYears operating

2. Define the reviewWhat is the single most important problem you want reviewed?

Select any related areas that may contribute to the problem.

3. Explain what is happeningDescribe the problem in your own wordsWhy does this matter now?Walk me through how the work currently happens

4. People, tools and evidenceWho is involved, and what is each person responsible for?What tools, software, spreadsheets or systems are used?What numbers or evidence are available?What has already been tried?

5. Outcome and boundariesWhat would a useful result look like over the next 30 days?What constraints or non-negotiables should be respected?What documents can you provide?Provide two or three possible times for the 60–90 minute interview

6. ConfirmationMay anonymized lessons from this engagement be used in a future case study?I understand that the 48-hour delivery period begins after the interview and all information required for the agreed scope have been received.

Your email app will open with your answers prepared. Review the message, attach supporting documents, and press Send.